Spa
Treat yourself to a moment of relaxation in our spa. There is a Hammam, sauna, and Jacuzzi, as well as two treatment rooms (massage, body and facial treatments, beauty treatments).
Good to know: our spa is also available to individuals not staying in the hotel!
Fitness
We kindly offer a gym equipped with multiple machines: bike, treadmill, weight bench. If you wish, you can also have a private coaching session (call +33 3 89 70 93 40 for more information).
Restaurant
The bistro, La Cave, is open every day (lunch and dinner) for a delicious meal. Discover our wine list prepared by the “Au Monde du Vin” wine merchant in Saint-Louis.
Parking
During you stay you can park your car on our secure parking. : Extra cost 12€ VAT include
Airport shuttle (EuroAirport – Mulhouse, Basel, Fribourg)
We ensure your free transportation from the airport to the hotel 7 days a week, 24 hours a day. We ask that you book your shuttle to EuroAirport the day before your departure from the hotel. Reservations at +33 3 89 70 93 40.
24 hour reception
Our receptionists are at your disposal to answer your questions anytime, day or night.
Free Wi-Fi
Enjoy free Wi-Fi throughout the establishment.
Laundry
Rapid laundry service. Information at the hotel reception.
Electric Bike rental
To discover the region of the 3 borders (“3 frontières”), to take a stroll along the canal, the “parc des Eaux Vives” or at “la Petite Camargue” … To go conquer Basel … Think green! Rent our bikes!
Electric bikes available on request : 8 € / hour ; 20 € / half day (3-4 hours) and 30 € the whole day
Tesla Charging Partner
Recharge your Tesla using the charging facilities available in our car park! Tesla’s Destination Charging program is a simple and effortless way to recharge your vehicle at first-class locations across the world. The technology can deliver up to 100 kilometers of range per hour of charging. We are proud to collaborate with Tesla and to contribute to the development of eco-conscious modes of transport.
Room Service
A bit peckish? Looking for a refreshment? For your comfort, room service is available 24 hours a day, all you need to do is order by telephone, from your room. And, outside of Bistrot La Cave’s service hours, you can enjoy our cheese/charcuterie platters!
Accessibility for people with limited mobility
For people with limited mobility, we have specially adapted rooms available. The Bistrot La Cave restaurant is also able to welcome clients with limited mobility.
Multilingual staff
Our team can speak French, German, and English.
General Terms and Conditions of Sale (GTCS)
1. Purpose
These General Terms and Conditions of Sale (GTCS) define the rights and obligations of La Villa K Hotel and its guests in the context of the reservation and provision of accommodation and related services.
Any reservation implies full and unconditional acceptance of these GTCS.
2. Establishment Identification
La Villa K Hotel – Restaurant – Spa
Address: 1 rue Lectoure – 68300 Saint-Louis – France
Phone: +33 3 89 70 93 40
Email: reception@lavillak.com
SIRET: 513 187 419 00025
3. Scope of Application
These GTCS apply to all reservations made directly with the hotel (by phone, email, on site or via the website), as well as reservations made through online booking platforms, unless specific conditions apply to those platforms.
4. Reservations
4.1 Booking Conditions
A reservation becomes firm and final upon written confirmation from the hotel (email) and, where applicable, payment of a deposit or advance payment.
4.2 Reservation Guarantee
The hotel may require a valid credit card to guarantee the reservation. In the absence of a guarantee, the hotel reserves the right to cancel the booking.
5. Rates
Prices are expressed in euros, all taxes included (VAT), excluding tourist tax.
Rates may vary depending on the period, room category and current offers. Additional services (spa, restaurant, etc.) are not included unless otherwise stated.
6. Payment Conditions
Payment for the stay is made upon arrival or departure, according to the conditions agreed at the time of booking.
Accepted methods of payment include credit cards, cash (within the legal limit), and any other method accepted by the establishment.
7. Cancellation and Modification
7.1 Cancellation by the Guest
Cancellation conditions depend on the rate booked:
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Flexible rate: free cancellation until 6:00 p.m. on the day before arrival.
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Non-refundable rate: no refund in case of cancellation or modification.
In the event of late cancellation or no-show, the hotel reserves the right to charge all or part of the stay.
7.2 Cancellation by the Hotel
In the event of force majeure or exceptional circumstances, the hotel reserves the right to cancel the reservation. The guest will be fully refunded without entitlement to additional compensation.
8. Arrival and Departure
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Check-in time: from 3:00 p.m.
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Check-out time: until 12:00 p.m.
Any late arrival must be communicated to the hotel. In the event of unauthorized late departure, an additional night may be charged.
9. Stay at the Hotel
Guests agree to use the room and facilities provided in a reasonable manner and in accordance with their intended purpose.
Any behavior contrary to public order, good morals or the hotel’s internal regulations may result in the guest’s eviction without refund.
10. Liability
The hotel cannot be held responsible for the loss, theft or damage of guests’ personal belongings in rooms or common areas, except in cases of proven fault on the part of the establishment.
11. Pets
Pets are accepted within the establishment, subject to specific conditions and a possible additional charge.
12. Personal Data
Personal data collected is processed in accordance with applicable regulations (GDPR). It is used solely for the management of reservations and customer relations.
Guests have the right to access, rectify and delete their personal data.
13. Complaints
Any complaint must be submitted in writing to the hotel within 15 days following the end of the stay.
14. Applicable Law and Disputes
These GTCS are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.
Failing an amicable agreement, the dispute will be brought before the competent courts.
15. Acceptance of the Conditions
Booking a stay at La Villa K implies full and unconditional acceptance of these General Terms and Conditions of Sale.